COVID-19 Policy Update

Given the ongoing coronavirus health crisis, we have implemented more flexible conditions for travelers. The situation is highly dynamic and the position is changing frequently. In light of these circumstances, the cancellation policy has been updated and will be as follows:

Individual guests who have booked a flexible and non-flexible rate directly with the hotel (phone, email, hotel website and front desk) and are scheduled to arrive prior to April 14, 2020, may opt for the below options:

  • Cancel their reservation and be refunded without penalty
  • Change of stay dates (rates may differ for future dates and those rates will apply)
  • Full credit for future use (valid for 12 months from the original booking date)

Those who have booked through a travel agent, online booking platform or other third parties should contact their booking provider directly for assistance to postpone.

We will regularly update our policy as the situation evolves.

Holiday Makers - Metung Holiday Rentals | News  |  24th March 2020

COVID-19 Policy Update

Updated information for guests who have booked directly with the hotel on a flexible or non-flexible rate scheduled to arrive prior to April 14, 2020.

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Saltwater Hotels & Resorts